Sea Love Swim Policies
User Key
The short and sweet response, look for The Rule under each section
The motive behind the company policy, look for The Why under each section
For steps to adhere to our policy, look for The How under each section
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Cancelation Policy
The Why - We understand that schedules change so we offer a very flexible cancelation policy for our swim families.
The How - When a family books lessons through our booking platform an automatic user account is created. Our families are required to manage all their bookings through their personal user account. This allows for hassle-free communication since our families have access to book and change their appointments as needed without having to contact their instructor. When a family changes a booking an automatic update email is sent to their instructor.
To manage bookings our families log into their account and click the reschedule or cancel button located to the right of their appointment. If they click reschedule their instructors calendar will open to select another date. If they click cancel a lesson credit will be automatically added to their account for future bookings.
The Rule - Cancel or reschedule at no charge up to 12 hours prior to the original scheduled appointment time. Any cancelation/reschedule within 12 hours of a scheduled appointment will result in a full charge.
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Weather Policy: We know weather can be unpredictable. Cancel your lesson up to 12 hours prior and automatically be credited back the lesson to reschedule at your convenience. If you do not cancel 12 hours prior for weather, it is up to the discretion of your instructor that day to cancel the lesson. You will not be charged if your instructor decides to cancel lessons for that day based on weather. Should your instructor not cancel and arrive for a lesson that it is cut short from lightening or thunder, you will be charged for the lesson.
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Payment Policy: Sea Love Swim lessons must be paid in full before a scheduled spot is reserved on an instructor's calendar. We do not hold or pre-reserve lesson times rather payment is made before all lessons take place. i.e. if you book 4 lessons, payment is taken at the time of booking.
Multiple Swimmer
Sessions
Sea Love Swim Multiple Swimmer Private Lesson Sessions accommodate all ages.
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2 Swimmers
60 Minute Session
2, 30 minute lessons
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3 Swimmers
90 Minute Session
3, 30 minute lessons
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4 Swimmers
120 Minute Session
4, 30 minute lessons
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Our Multiple Swimmer Sessions are the best option for families with multiple kids or friends who want to pair up to receive 5% off with 4 Session visits or 10% off with 8 Session visits.
To book a Multiple Swimmer Session visit our Instant Booking Platform.
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How Multiple Swimmer Sessions Work:
During Multiple Swimmer Sessions our experienced instructors will cater to each swimmer's learning needs by splitting the booked session duration into private individual lessons with each swimmer present. Typically done in 30 minute increments.
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Can my kids swim together during a Multiple Swimmer Session?
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Yes, however this is up to the discretion of your swim instructor and they must be of similar age and swim ability.
When our patient and loving instructor arrives for your first multiple swimmer session he/she will assess each swimmer, and at that time, if you would like to request your swimmers (of like age and ability) to participate in their lesson together, you may.
Please be advised that our instructors reserve the right to say no should they feel individual lessons be more suitable. Also, WE DO NOT PAIR SWIMMERS UNDER THE AGE OF 4 during Multiple Swimmer Sessions. This is for safety purposes and NO MORE THAN 2 swimmers may swim together with an instructor at one time.
Book Multiple Swimmer Sessions if you have more than 1 child in your family or if you want to learn to swim with friends!
First Steps to Water Safety
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Sea Love Swim's
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Back Floats
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Submersion
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Wall Turn Arounds
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Roll over Breathing
Frequently Asked Questions About
Multiple Swimmer Bookings
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How Do We Register Our Separate Families?
Multiple Swimmer Sessions are an excellent choice for group bookings however one person must be the designated leader for communication between Sea Love Swim and the Multiple Swimmer Booking. This person will register and book their Multiple Swimmer Sessions via our instant booking platform. When they do so we ask that they list all swimmer names for lessons in the notes section. This group leader then is responsible for cancelling and rescheduling sessions for the group via their online account which is created at the time of registration.
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Do We Need To File An Extra Swim Lesson Waiver?
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When booking a Multiple Swimmer Session all parties automatically agree to our swim lesson waiver and the group leader assumes all liability for the entire registered party (all swim participants) upon registration. Our waiver is under the Terms of Service and a box that must be checked when booking your Multiple Swimmer Session.
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What Happens When One Swimmer of the Group Cannot Attend Their Multiple Swimmer Session?
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Multiple Swimmer Sessions are just that; a whole session per visit. This means that all Multiple Swimmer Session bookings must last the full duration of the booking and we will not split a Multiple Swimmer Session Duration into separate instructor visits for make ups or any other reason. Thus, should one participant not make a Multiple Swimmer Session Booking, our instructor will simply divide the total booking duration between the swimmers present that day or the group leader may cancel and reschedule the entire session for when all participants can make their individualized lessons within the session.
(All Cancellations and Reschedules are subject to our policies and procedures)
What Type of Lesson Will My Child Receive in a Multiple Swimmer Session?
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Our Multiple Swimmer Sessions are for families with more than 1 child or friends who want to head to the pool together however, even in a Multiple Swimmer Session Booking, we teach private swimming lessons with one swimmer to our one instructor. Should families wish to request to swim together during their lesson they may do so by asking their instructor during the first lesson visit. Please be advised that our instructors reserve the right to say no should they feel individual lessons be more suitable for your swimmers. Also, WE DO NOT PAIR SWIMMERS UNDER THE AGE OF 4 during Multiple Swimmer Sessions. This is for safety purposes and NO MORE THAN 2 swimmers may swim together with an instructor at one time.
Select below for an in depth look at what we teach according to the ages of your swimmers booked for a Multiple Swimmer Session.
Ages 12 - 30 months - Private Parent/Tot Lesson
Ages 2 - 3 years - Private Toddler Lesson
Ages 4 - 5 years - Private Pre-K Lesson
Ages 6+ - Private Child Lesson
Ages 18+ - Private Adult Lesson
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