Sea Love Swim Policies
User Key
The short and sweet response, look for The Rule under each section
The motive behind the company policy, look for The Why under each section
For steps to adhere to our policy, look for The How under each section
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Cancelation Policy
The Why - We understand that schedules change so we offer a very flexible cancelation policy for our swim families.
The How - When a family books lessons through our booking platform an automatic user account is created. Our families are required to manage all their bookings through their personal user account. This allows for hassle-free communication since our families have access to book and change their appointments as needed without having to contact their instructor. When a family changes a booking an automatic update email is sent to their instructor.
To manage bookings our families log into their account and click the reschedule or cancel button located to the right of their appointment. If they click reschedule their instructors calendar will open to select another date. If they click cancel a lesson credit will be automatically added to their account for future bookings.
The Rule - Cancel or reschedule at no charge up to 12 hours prior to the original scheduled appointment time. Any cancelation/reschedule within 12 hours of a scheduled appointment will result in a full charge.
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Weather Policy: We know weather can be unpredictable. Cancel your lesson up to 12 hours prior and automatically be credited back the lesson to reschedule at your convenience. If you do not cancel 12 hours prior for weather, it is up to the discretion of your instructor that day to cancel the lesson. You will not be charged if your instructor decides to cancel lessons for that day based on weather. Should your instructor not cancel and arrive for a lesson that it is cut short from lightening or thunder, you will be charged for the lesson.
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Payment Policy: Sea Love Swim lessons must be paid in full before a scheduled spot is reserved on an instructor's calendar. We do not hold or pre-reserve lesson times rather payment is made before all lessons take place. i.e. if you book 4 lessons, payment is taken at the time of booking.
Multiple Swimmer
Lessons
Sea Love Swim Multiple Swimmer Private lessons accommodate all ages.
2 Swimmers - 60 Minutes
3 Swimmers - 90 Minutes
4 Swimmers - 120 Minutes
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Our Multiple Swimmer Lessons are the best option for families with multiple kids or friends who want to pair up to receive our built in private lesson discount (included in price when booking multiple swimmers at one location)
We offer sessions for 2, 3 or 4 Swimmers via our Instant Booking Platform.
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During Multiple Swimmer Lessons our experienced instructors will cater to each swimmer's learning needs by splitting the booked lesson duration into private individual lessons with each swimmer present.
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Upon arrival for your Multiple Swimmer Lesson, our patient and loving instructor will assess each swimmer, and at that time, if you would like to request your swimmers (of like age and ability) participate in their lesson together, you may. Please note that a Sea Love Swim Instructor will not pair swimmers under the age of 4 for safety purposes and no more than 3 swimmers may swim together with an instructor at one time.
Book Multiple Swimmer Lessons if you have more than 1 child in your family or if you want to learn to swim with friends!
First Steps to Water Safety
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Back Floats
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Submersion
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Wall Turn Arounds
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Roll over Breathing
Frequently Asked Questions About
Multiple Swimmer Bookings
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How Do We Register Our Separate Families?
Multiple Swimmer lessons are an excellent choice for group bookings however one person must be the designated leader for communication between Sea Love Swim and the Multiple Swimmer Booking. This person will register and book their Multiple Swimmer Lessons via our instant booking platform. When they do so we ask that they list all swimmer names for lessons in the notes section. This group leader then is responsible for cancelling and rescheduling lessons for the group via their online account.
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Do We Need To File An Extra Swim Lesson Waiver?
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When booking a Multiple Swimmer Lesson all parties automatically agree to our swim lesson waiver and the group leader assumes all liability for the entire registered party (all swim participants) upon registration. Our waiver is under the Terms of Service and a box that must be checked when booking your Multiple Swimmer Lesson.
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What Happens When One Swimmer of the Group Cannot Attend Their Multiple Swimmer Lesson?
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We at Sea Love Swim pride ourselves on our flexibility with lessons and scheduling however Sea Love Swim will not split a Multiple Swimmer Lesson Duration into separate instructor visits for make ups or any other reason. This means that all Multiple Swimmer Lesson bookings must last the full duration of the intended booking. If one participant cannot make a Multiple Swimmer Lesson Booking, our instructor will simply divide the original booking duration between the swimmers present that day or the group leader may cancel and reschedule for when all participants can make their lesson.
(All Cancellations and Reschedules are subject to our policies and procedures)
What Type of Lesson Will My Child Receive in a Multiple Swimmer Lesson?
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Our Multiple Swimmer Lessons are for families with more than 1 child or friends who want to head to the pool together however, even in a Multiple Swimmer Lesson Booking, we teach private swimming lessons with one swimmer to our one instructor. Select below for an in depth look at what we teach according to the ages of your swimmers booked for a Multiple Swimmer Lesson.
Ages 12 - 30 months - Private Parent/Tot Lesson
Ages 2 - 3 years - Private Toddler Lesson
Ages 4 - 5 years - Private Pre-K Lesson
Ages 6+ - Private Child Lesson
Ages 18+ - Private Adult Lesson
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Sea Love Swim's
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