The short and sweet response, look for The Rule under each section
The motive behind the company policy, look for The Why under each section
For steps to adhere to our policy, look for The How under each section
The Why - We understand that schedules change so we offer a very flexible cancelation policy for our swim families.
The How - When a family books lessons through our booking platform an automatic user account is created. Our families are required to manage all their bookings through their personal user account. This allows for hassle-free communication since our families have access to book and change their appointments as needed without having to contact their instructor. When a family changes a booking an automatic update email is sent to their instructor.
To manage bookings our families log into their account and click the reschedule or cancel button located to the right of their appointment. If they click reschedule their instructors calendar will open to select another date. If they click cancel a lesson credit will be automatically added to their account for future bookings.
The Rule - Cancel or reschedule at no charge up to 12 hours prior to the original scheduled appointment time. Any cancelation/reschedule within 12 hours of a scheduled appointment will result in a full charge.
Weather Policy: We know weather can be unpredictable. Cancel your lesson up to 12 hours prior and automatically be credited back the lesson to reschedule at your convenience. If you do not cancel 12 hours prior for weather, it is up to the discretion of your instructor that day to cancel the lesson. You will not be charged if your instructor decides to cancel lessons for that day based on weather. Should your instructor not cancel and arrive for a lesson that it is cut short from lightening or thunder, you will be charged for the lesson.
Payment Policy: Sea Love Swim lessons must be paid in full before a scheduled spot is reserved on an instructor's calendar. We do not hold or pre-reserve lesson times rather payment is made before all lessons take place. i.e. if you book 4 lessons, payment is taken at the time of booking.