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Sea Love Swim Policies
Cancel & Reschedule Policy
Cancel or Reschedule at no charge up to 12 hours prior to the original scheduled appointment time by logging into your account with us. Cancellations outside the penalty window will automatically be credited back to your client account. Clients are not able to cancel or reschedule within 12 hours of an appointment. These are late cancellations and result in a full charge.
Important Note: Individual swimmer make-up lessons are not offered with Swim Pod bookings. If an individual swimmer cannot make a pod session, the entire pod can be rescheduled or the remaining swimmers can receive extra swim time.
Weather Policy
According to law, swimmers must exit the water if thunder is heard or lightning is seen. To avoid a short or cancelled lesson, clients may login to their account and reschedule the lesson up to 12 hours prior to their appointment. If rescheduling is necessary within the penalty window, clients may reach out to their instructor to cancel for inclement weather. If no communication is had between client and instructor prior to a lesson taking place and the is cut short from inclement weather, it is up to the discretion of the instructor to charge for the lesson or schedule a make-up visit.
Payment Policy
All Sea Love Swim lessons are paid in full before a scheduled spot is reserved on an instructor's calendar. This can happen via our online instant booking platform, their personal client portal or through our admin. We do not hold or pre-reserve lesson times without payment, even when booking over the phone. Payment is required before all lessons take place.
Refund Policy
Single Lesson/Pay as you go:
We do not offer monetary refunds for any lessons that have taken place or cancellations within the 12 hour penalty window.
Package Lessons:
All Packaged lessons are at a discounted rate. We do not offer refunds for lessons that have been taken. Package credits remain available for 1 year from the purchase date so that clients may return in another season should something arise. Should a client desire a monetary refund for a pre-purchased package, they have forfeited the discount package rate and all lessons taken within the package will be charged at the single lesson rate. The refund will also incur a 10% admin fee to process the return.
Pool Chemical, Temp and Cleanliness Policy
Swimmer safety is important to us. For all Sea Love Swim lessons we require pool temperature to be between 78 and 92 degrees. We don't want swimmers or instructors to get hypothermic or heat stroke during swim lessons.
We also require pools to be well maintained (chemically balanced) and clean (no visible algae etc). Should a Sea Love Swim Instructor arrive for a lesson to a chemically imbalanced pool, they reserve the right to cancel and charge for the lesson based on health and safety.
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