Question 1

What Do I Need For Swimming Lessons?

Accepted Answer

Swimsuit, Towel and Goggles if you have them :)

Question 2

What is Sea Love Swim's Cancellation Policy?

Accepted Answer

Our clients can login at any time to change their swim appointments with the reschedule button. This allows for maximum flexibility and they can reschedule for any reason up to 12 hours prior to the originally scheduled lesson. To cancel a package or receive a monetary refund, our clients must contact admin@sealoveswim.com. We do not refund any swim lessons that have already been had/taken place. For a deeper look at this policy please visit our policy page.(https://www.sealoveswim.com/pricing/policies)

Question 3

Can I Get Into The Water With My Child?

Accepted Answer

We know transitioning into swim lessons can be hard and some kids exhibit anxiety when it comes to the water. While most companies allow parents in the water if their child is under 24 months old, we have extended this allowance for children under 30 months old. If your child is 30 months or younger and you want to get into the water with them this would be a Parent/Tot lesson.(https://www.sealoveswim.com/parent-tot-lessons) For children older than 30 months, we don't allow parents into the water, however, we desire our parents to be as active in their child's lesson as they like i.e watching from the side to encourage and support their child during lessons. View our swim lesson services (https://www.sealoveswim.com/lessonservices)to find the right lesson for your child.

Question 4

How can I help if my child is crying during lessons?

Accepted Answer

It's common for children to have a hard time adjusting to being in the water, especially without a parent. The best thing you can do is follow your instructor's guidance. They might ask you to be "out of sight, out of mind" for a few minutes or to encourage your child from the deck. Every child is different. At home, you can help by encouraging kicks, tummy-to-back rolls, and water conditioning with a cup to help your child get used to water on their face.

Question 5

Can You Do Private Swim Lessons With A Friend?

Accepted Answer

Yes, Sea Love Swim offers Multiple Swimmer Sessions for 2 or more swimmers. Your instructor will split the lesson time accordingly between the swimmers for private lessons or if your child is 4 or older and has a friend of like age and ability, you may request their lesson be together. Just ask your instructor when they show for your lessons if they are willing to teach your swimmers together. They will evaluate both swimmers and recommend combining or not. Learn more about Multiple Swimmer Sessions (https://www.sealoveswim.com/multiple-swimmer-lessons)

Question 6

What is Sea Love Swim's Weather Policy?

Accepted Answer

Weather Policy:  We know weather can be unpredictable. Reschedule your lesson up to 12 hours prior to your scheduled lesson time *If the radar is calling for bad weather, login and reschedule your lesson the night before so you are not charged for your lesson.
If clients do not reschedule 12 hours prior for weather, it is up to the discretion of Sea Love Swim and their instructor as to whether or not to charge for the lesson. Clients will not be charged if their instructor decides to cancel lessons based on weather. However, should your instructor not cancel and arrive for a scheduled lesson that it is cut short from lightening or thunder, you will be charged for the full lesson. Read more about our weather policy here.

Question 7

What Do I Do If There Are No Providers In My Area?

Accepted Answer

If you walk through our booking flow and there are no providers in your area please email sealoveswim@gmail.com (sealoveswim@gmail.com)We will double check for you and get back to you with an instructor or to let you know we have added you to our waiting list.

Question 8

What is Sea Love Swim's Refund Policy?

Accepted Answer

We do not offer monetary refunds once a package of lessons has been purchased and the first lesson completed. We view a purchased package as an agreement that our families are committed to completing their lesson package within 1 year from the purchase date. We do not offer any monetary refunds or credits for lessons that an instructor has given or arrived to complete.
We do however, offer our clients a very flexible reschedule policy where our clients can login and reschedule for any reason up to 12 hours before a lesson at no charge. Package Credits will remain on a clients account for up to 1 year after purchase date.

Question 9

What should I do if my instructor isn't a good fit?

Accepted Answer

A successful swim lesson depends on the relationship between the swimmer and the instructor. If you feel your instructor isn't a good fit, you can cancel your bookings with them (at least 12 hours prior) and rebook with a different instructor through our booking flow.

Question 10

What are the pool temperature and cleanliness requirements?

Accepted Answer

To provide the best swim lesson service, the pool temperature must be at least 78 degrees. The pool water must also be chemically balanced and clean. If an instructor arrives and the pool is colder than 78 degrees or dirty, we reserve the right to deny service and charge for the lesson. For more details, please visit our policy page.

Sea Love Swim Lessons

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