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  • What Do I Need For Swimming Lessons?
    Swimsuit, Towel and Goggles if you have them :)
  • What is Sea Love Swim's Cancellation Policy?
    Our clients can login at any time to change or cancel swim appointments. Cancellations 12 hours prior to a booked appointment will be automatically credited back to their account and can be re-booked at their convenience. Any cancellation within 12 hours of an appointment booking is a full charge. For a deeper look at this policy please visit our policy page.
  • Can I Get Into The Water With My Child?
    We know transitioning into swim lessons can be hard and some kids exhibit anxiety when it comes to the water. While most companies allow parents in the water if their child is under 24 months old, we have extended this allowance for children under 30 months old. If your child is 30 months or younger and you want to get into the water with them this would be a Parent/Tot lesson. For children older than 30 months, we don't allow parents into the water, however, we desire our parents to be as active in their child's lesson as they like i.e watching from the side to encourage and support their child during lessons. View our swim lesson services to find the right lesson for your child.
  • My Child Is Crying During Lessons. What Can I Do To Help?
    Sometimes littles can have a hard time adjusting to being in the water and also being in the water without a parent. The best thing you can do is listen to your instructor. They may ask you to be "out of sight, out of mind" for a few minutes, or to help encourage them from the deck. Every child is different. Bath time at home however can be quite important; encouraging kicks, tummy to back rolls and water conditioning with a cup if your child needs more acclimation to water over their face etc. can be very rewarding when it comes to transitioning into the pool.
  • Can You Do Private Swim Lessons With A Friend?
    Yes, Sea Love Swim offers Multiple Swimmer Sessions for 2 or more swimmers. Your instructor will split the lesson time accordingly between the swimmers for private lessons or if your child is 4 or older and has a friend of like age and ability, you may request their lesson be together. Just ask your instructor when they show for your lessons if they are willing to teach your swimmers together. They will evaluate both swimmers and recommend combining or not. Learn more about Multiple Swimmer Sessions
  • What is Sea Love Swim's Weather Policy?
    Weather Policy: We know weather can be unpredictable. Cancel your lesson up to 12 hours prior to your scheduled lesson time and automatically be credited back the lesson to reschedule at your convenience. *If the radar is calling for bad weather, login and cancel your lesson the night before so you can reschedule. If clients do not cancel 12 hours prior for weather, it is up to the discretion of their instructor, that day, to cancel the lesson before arrival. Clients will not be charged if their instructor decides to cancel lessons based on weather. However, should your instructor not cancel and arrive for a scheduled lesson that it is cut short from lightening or thunder, you will be charged for the full lesson. Read more about our weather policy here.
  • What Do I Do If There Are No Providers In My Area?
    If you walk through our booking flow and there are no providers in your area please email We will double check for you and get back to you with an instructor or to let you know we have added you to our waiting list.
  • What is Sea Love Swim's Refund Policy?
    We do not offer monetary refunds once a package of lessons has been purchased and the first lesson completed. We view a purchased package as an agreement that our families are committed to completing their lesson package. We do however, offer our clients a very flexible cancellation/reschedule policy where our clients can login and reschedule for any reason up to 12 hours before a lesson at no charge. On top of this, lesson credits don't expire so if you purchase a package of lessons and the season for swimming isn't right for your family, your lesson credits will remain until your return.
  • What Do I Do If I Don't Think My Instructor Is The Best Fit?
    We know that any successful swim lesson relies on the relationship between the swimmer and the instructor. If you don't feel your instructor is a good fit for you, you may cancel your bookings with that instructor (at least 12 hours prior to your bookings) and walk through the booking flow again to book with a different instructor.
  • What is the Pool Temperature and Cleanliness Policy?
    In order for us to provide the best swim lesson service, pool temperature must be a minimum of 78 degrees. Pool water must also be in proper balance (chemically) and pool must be clean. Should an instructor arrive to a lesson where the pool is colder than 78 or dirty, we reserve the right to deny service and charge for the lesson. For more swim policies please visit our policy page.
  • How Do I Book Recurring Lessons?
    When walking through our booking flow, a toggle switch appears after choosing your lesson package. Before clicking continue, make sure to turn the toggle switch on if you would like your lessons to repeat on a weekly basis. For more information please visit our new registration information page and our how to register a new swimmer via our instant booking platform.
  • When Do I Pay For Lessons?
    Payment is taken during our instant booking process online. All Sea Love Swim lessons must be paid in full at the time of booking in order to receive confirmation for lessons. For more information please visit our swim policies page.
  • What is the Sea Love Swim 5% fee?
    All our swim lesson services and packages have a 5% service fee which is to cover the cost of the credit card transaction. This fee is non-refundable.
  • Where Do I Log Into My Account To Manage My Lessons?
  • Where Is The Cancellation or Reschedule Button In My Client Account?
    Once you have logged in, click on the "my bookings" tab on the left menu. Once you see all your bookings listed, scroll all the way to the right and you will see a cancellation button and/or Reschedule Button for every appointment you have currently booked.
  • How Do I Book A Lesson For Two Separate Families?
    We are happy to offer multi-child bookings for up to 5 swimmers however, we know this can be challenging if you are sharing the hour with a family friend or relative and splitting the cost. To make it easy, designate one family to be the communication liaison for lessons and also the account holder. This family will book, pay and manage the online account. It will be the lead family's responsibility to communicate with the other families who are sharing the multi-child booking with them. Please note that by agreeing to our terms and conditions (when booking) the lead family has signed the swim waiver for all parties present during the multi-child booking.
  • What Is The Best Option For Booking Multiple Swimmers?
    Book a multi-child lesson for 60 or 90 minutes. Your instructor will assess and divide the time appropriately between swimmers. Please know that we do not adjust the rate or booking time if one swimmer cannot make a scheduled multi-child lesson. The full time can be divided with the swimmers who are present or you may cancel and reschedule the booking for when all swimmers can make the scheduled lesson.
  • If I book a Multiple Swimmer Session, Can We Still Swim If One Swimmer Cannot Make A Booked Lesson?
    The short answer is yes, you can still swim, however we cannot provide an extra make-up lesson for the swimmer who was not available to make it. If one swimmer cannot make a booked multiple swimmer session there are three options 1. We can teach the remaining swimmers for the entire duration of the booking. 2. You can bring in another friend to split the session with or you 3. You can cancel and reschedule for when all original swimmers can make the session. (please keep in mind our 12 hour cancellation policy if you decide to reschedule the lesson) Learn more on our Multiple Swimmer Session page.
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toddler under water at sea love swim lesson in pool
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